Wellhop Diabetes Care

Frequently asked questions for Wellhop Diabetes Care.

Wellhop is a six-month pilot program that ProHealth Physicians is offering to its patients living with type 2 diabetes at select offices in Bristol, Danbury, Glastonbury and Groton. It’s in addition to the care provided by your current ProHealth team and combines easy-to-use technology and care coaching -- you will receive lifestyle support and focused education over the phone and through technology to help you manage your diabetes.

You’ll be supported in setting small goals and staying motivated to reach them. It’s personalized to you so you will be able to determine what works best for you.

  • What works? What doesn’t? How can we improve the program? We will be adjusting the program to work even better based on your experience.
  • Who will see my data? Identified patient data is Protected Health Information (PHI) and we will protect it just as we protect and keep confidential your other health information at ProHealth. As a part of your participation, we will only share it with the medical staff at your office and with the ProHealth Wellhop Virtual Care Center team.
  • For research and evaluation purposes, your data (along with all other participant data) will be collected anonymously. Our partner, Northwestern University, will independently review collected data with all personally identifying Information removed to measure outcomes, including the impact on glycemic control, blood pressure control, body mass index and medication management.

You’ll get support from the Wellhop team, combined with a smart phone app and a connected device selected for you, which will help you monitor your key health information such as blood pressure, blood glucose or weight. You and your care coach will speak monthly on the phone (more often if needed) to help you identify small steps that can become new habits –a part of everyday life – to help you live a healthier lifestyle. Your provider will continue to meet with you quarterly to go over your numbers and discuss your progress.

  • Smart Phone App
    • Downloaded to your smartphone, the app interacts with you each day to coach you on good choices for meal quality, physical activity, sleep, and medication.
  • Connected Device
    • Depending on your PCP’s recommendation, you will receive a Bluetooth scale, blood pressure cuff or blood glucose monitor that will also connect to your smartphone app so that you can receive specific and timely feedback just for you. Your Care Coach and your provider will see your results so you can discuss your progress or ask questions.
  • Virtual Care Center
    • You have access to personalized coaching and motivational support over the phone from a Certified Diabetes Educator who will be your Care Coach. Your Care Coach will work with an Internist (a Wellhop doctor who coordinates with your provider and uses e-consults to meet with specialists as needed) and a dedicated Wellhop pharmacist. A Success Manager is there to help you navigate as well, including help with the app or device.

No – participation is offered at no cost to you as a patient. Wellhop comes as part of the care you already receive with ProHealth Physicians. However, you will have to pay for any appointments, treatments or tests ordered by your provider you receive throughout the program just like you do today.

There will be no cost to your insurance for the services offered by the Wellhop Virtual Care Center.

We will reach out to support you via email and over the phone. Your Care Coach will check in with you over the phone at least once a month, but you are free to call us as often as you need. You may receive a monthly newsletter or other wellness information via email, as well as occasional outreach from your Care Coach via email and phone – whether that is helpful encouragement or a celebratory pat on the back.

You can enroll any time after April 18, 2019 until the program is full. Space is limited, so confirm your interest soon to make sure you are able to participate.

Wellhop Diabetes Care is offered to patients with type 2 diabetes at select ProHealth Physicians' offices in Bristol, Danbury, Glastonbury and Groton. Call the Virtual Care Center team to check if you can participate at 860-674-7410, 8 am to 5 pm (Eastern time), Monday through Friday.

This is the same program – you should have received a letter from your provider about this program. If you didn’t get the letter, or can’t find it, you can contact the Virtual Care Center with any questions at 860-674-7410, 8 am to 5 pm (Eastern time), Monday through Friday.

Yes, so long as they are adult patients with type 2 diabetes and meet the pilot criteria. Criteria include:

  • Established patient with one of four specific ProHealth offices in Bristol, Danbury, Glastonbury and Groton
  • Diagnosed with type 2 diabetes for a minimum of 6 months
  • Recommended to pilot (and considered clinically appropriate by patient's provider)
  • At this point, patients who see a ProHealth doctor at a different ProHealth office are not eligible to participate in this pilot program.

    If you have a question, you can contact the Virtual Care Center at 860-674-7410, where a Success Manager and Care Coach will be available to help. The Virtual Care Center is open from 8 am to 5 pm (Eastern time), Monday through Friday.

    Yes, a smartphone is required for participating in this program. The Lark app, which tracks your progress and sends it back to the Virtual Care Center, works with both Android and iOS/Apple devices.

    Yes – your smartphone has to run on either Android or iOS. This includes the vast majority of smartphones, including Apple iPhone, Samsung Galaxy, Google Pixel, Moto X4, HTC U11, Sony Xperia, LG V30 and LG G6. To see if your phone would work for Wellhop Diabetes Care, search your phone’s App Store for Lark. If Lark is in your phone’s App Store, then your phone will work for Wellhop Diabetes Care.

    Once you complete your enrollment, there are three kinds of technology involved:

    • Smartphone App– Tracks your progress, reports back to the Virtual Care Center, and provides personalized coaching throughout your participation, helping you make small changes to reach your goals
    • Bluetooth Device – Depending on the program your provider is recommending for you, either a scale, blood pressure cuff or glucose monitor. Your Bluetooth device saves your readings to your app, allowing you and your provider to track your numbers with ease.
    • Telephone – For when you want to talk to your Care Coach or Success Manager. You can call into the Virtual Care Center at 860-674-7410 with any questions about the program or your health from 8 am to 5 pm (Eastern time), Monday through Friday.

    If you’ve submitted your enrollment information on the website, you should receive a text to download the Lark app within one business day. Start using the app immediately so that your device is shipped to your home. Your Care Coach will also email you to share program details, including your Jumpstart call time.

    Wellhop Diabetes Care is a 6-month pilot program.

    Your device will ship as soon as you have downloaded and start using the app including confirming your shipping address. We expect that you will receive the device within 1-2 weeks.

    The Jumpstart call helps you start the program off on the right foot. On the Jumpstart call, you’ll meet your Care Coach, and talk with them about some of your needs and motivations. You’ll set goals for your journey through the program, and discuss strategies and tricks that help you achieve those goals, one-step at a time. A Jumpstart call is not required, but strongly recommended.

    As soon as you download the app, you have started participating in Wellhop Diabetes Care.

    The data about your health habits collected from your phone will be gathered and sent to the Virtual Care Center staffed by employees of ProHealth Physicians. Periodically, that data is summarized and sent to your provider. That way, they can get a snapshot of your progress and be able to discuss it with you at your next visit.

    This does not replace your regular visits with your primary care provider or care team; rather, it is providing more support in between visits and giving your care team more information so they can better help you manage your health.

    Because of the connection required between the app and your device, we do ask that you use the device we provide. By using the new device, we will be better able to track your progress and give you more tailored advice for managing your health.

    Yes, if you have challenges with any of the technology involved in the program, you have Geek Squad® available for technology support. To reach the Geek Squad, simply call the Virtual Care Center at 860-674-7410, 8 am to 5 pm (Eastern time), Monday through Friday.

    Your Care Coach and the Virtual Care Center can only be reached from 8 am to 5 pm (Eastern time), Monday through Friday. However, you can receive personalized coaching at any time through your smartphone app.

    If your question is a medical emergency, you should call 911. If it is not an emergency, please call the Virtual Care Center between 8 am to 5 pm (Eastern time), Monday through Friday, for assistance.

    This program is a pilot and will be evaluated to determine future offerings. If you are interested in upcoming diabetes care programs, let your primary care provider know.

    Once you sign up for the Wellhop pilot and share your phone number, we will text you a link to download the app. Simply click on the link to be taken to your phone’s app store, choose “download” and your phone will do the rest!